Is Graybar a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Graybar have rated their employer with 2.8 out of 5 stars in 127 Glassdoor reviews. This is a lower than average score with the overall rating of Graybar employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Graybar now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Graybar .

Does Graybar pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Graybar with 3.0 out of 5 stars based on 127 anonymously submitted employee reviews. This is 6.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Graybar.

How happy are Customer Service (CSR) professionals working at Graybar?

28% of Customer Service (CSR) employees at Graybar would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Graybar with a 3.1 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.4 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Graybar?

Outside Sales Representative (96) , Inside Sales Representative (86) , Customer Service Representative (76) , Sales Representative (70) , Sales Trainee (60) , Material Handler (42) , Project Specialist (42) , Customer Service Representative (CSR) (34) , Sales (34) , Manager (19) , Account Manager (16) , Branch Administrator (14) , Project Manager (13) , Counter Sales Representative (12) , Sales Manager (12)

What are the pros of working at Graybar according to real employee reviews?

"Graybar offers a great and competitive benefits package" ((in 208 reviews)); "Great people and atmosphere." ((in 81 reviews)); "Branch culture is great." ((in 28 reviews)); "A lot of great coworkers" ((in 26 reviews)); "You do not have to work weekends ever good work life balance" ((in 21 reviews))

What are the cons of working at Graybar according to real employee reviews?

"People stay in positions for years and there is no accountability for poor performance or poor management." ((in 110 reviews)); "Low Pay and doesn't increase every well with inflation.....Living pay check to pay check!" ((in 108 reviews)); "No training provided" ((in 43 reviews)); "Low salary makes it hard to not look else where" ((in 29 reviews)); "Some managers have outdated styles (also getting better)." ((in 24 reviews))

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Graybar

Graybar Customer Service (CSR) reviews

2.8

28% would recommend to a friend

(127 total reviews)

Kathleen M. Mazzarella

22% approve of CEO

35% positive business outlook

Ratings by category

3.1

Work/Life balance

3.0

Compensation and benefits

2.6

Diversity & inclusion

2.5

Career opportunities

2.4

Culture & values

2.3

Senior management

Customer Service (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

127 reviews

4.0

Nov 29, 2013

great learning experience and training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great company training great co workers

Cons

male dominated policy at times

1.0

Jul 14, 2013

Poor wages and mistreatment from management and customers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work hours good. No overtime. Good benefits.

Cons

Management has no people skills. Put themselves above with no respect for employees, especially older employees. Cannot see how they win so called best employer awards. Must buy off papers and magazines. Left because of Christian beliefs. Constant cussing, disrespect for women and older male employees. Ones that work mistreated the worst. Revolving door in managers office. Tattling constant.

2.0

Apr 23, 2013

Former Customer Service Rep - Couldn't wait to levae

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent Benefits The new training they were working on had the potential to be good

Cons

I was on the phones before I was even trained in on what product was. Hard to learn product because there is so much CS Supervisor was horrible

Viewing 121 - 123 of 127 Reviews

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Graybar

Graybar Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

great learning experience and training

Poor wages and mistreatment from management and customers

Former Customer Service Rep - Couldn't wait to levae

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