Is Graybar a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Graybar have rated their employer with 2.8 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of Graybar employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at Graybar now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Graybar .

Does Graybar pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Graybar with 2.8 out of 5 stars based on 33 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Graybar.

What are the top reviewed jobs at Graybar?

Outside Sales Representative (96) , Inside Sales Representative (86) , Customer Service Representative (76) , Sales Representative (70) , Sales Trainee (60) , Material Handler (42) , Project Specialist (42) , Customer Service Representative (CSR) (34) , Sales (34) , Manager (19) , Account Manager (16) , Branch Administrator (14) , Project Manager (13) , Counter Sales Representative (12) , Sales Manager (12)

What are the pros of working at Graybar according to real employee reviews?

"Great Benefits and family like atmosphere." ((in 209 reviews)); "Great people and atmosphere." ((in 81 reviews)); "Branch culture is great." ((in 34 reviews)); "A few of the coworkers were nice" ((in 24 reviews)); "You do not have to work weekends ever good work life balance" ((in 23 reviews))

What are the cons of working at Graybar according to real employee reviews?

"People stay in positions for years and there is no accountability for poor performance or poor management." ((in 109 reviews)); "Low pay but they send recent college grads all over the country for “training” where they basically just party." ((in 99 reviews)); "No training from management" ((in 43 reviews)); "Low salary makes it hard to not look else where" ((in 31 reviews)); "Some managers have outdated styles (also getting better)." ((in 25 reviews))

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Graybar

Graybar Customer Service Representative CSR reviews

2.8

9% would recommend to a friend

(33 total reviews)

Kathleen M. Mazzarella

5% approve of CEO

5% positive business outlook

Ratings by category

3.2

Work/Life balance

2.8

Compensation and benefits

2.4

Diversity & inclusion

2.3

Senior management

2.2

Culture & values

2.2

Career opportunities

Customer Service Representative (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

4.0

Apr 8, 2023

Great company!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Loved working here and the people were amazing! Good benefits!

Cons

Opportunity to ramp up training programs

5.0

Feb 17, 2023

Overall a good workplace

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Fantastic manager with a sense of worker needs

Cons

Weak company culture with few routes for advancement

5.0

Oct 25, 2022

Great Place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance, Work, Environment

Cons

Co-workers and a lack of motivation

Graybar Response

Thanks for your review. We are happy to hear you are finding good work-life balance - most roles at Graybar have set schedules that allow you to have your evenings and weekends free to spend with your family and friends, which is great! However we are sorry to hear you are having issues with your colleagues. We encourage you to speak to your manager or HR Advisor about what is going on.

Viewing 19 - 21 of 33 Reviews

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Graybar Customer Service Representative CSR reviews

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