Is Graybar a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Graybar have rated their employer with 2.8 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of Graybar employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at Graybar now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Graybar .

Does Graybar pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Graybar with 2.8 out of 5 stars based on 33 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Graybar.

What are the top reviewed jobs at Graybar?

Outside Sales Representative (96) , Inside Sales Representative (86) , Customer Service Representative (76) , Sales Representative (70) , Sales Trainee (60) , Material Handler (42) , Project Specialist (42) , Customer Service Representative (CSR) (34) , Sales (34) , Manager (19) , Account Manager (16) , Branch Administrator (14) , Project Manager (13) , Counter Sales Representative (12) , Sales Manager (12)

What are the pros of working at Graybar according to real employee reviews?

"Great Benefits and family like atmosphere." ((in 209 reviews)); "Great people and atmosphere." ((in 81 reviews)); "Branch culture is great." ((in 34 reviews)); "A few of the coworkers were nice" ((in 24 reviews)); "You do not have to work weekends ever good work life balance" ((in 23 reviews))

What are the cons of working at Graybar according to real employee reviews?

"People stay in positions for years and there is no accountability for poor performance or poor management." ((in 109 reviews)); "Low pay but they send recent college grads all over the country for “training” where they basically just party." ((in 99 reviews)); "No training from management" ((in 43 reviews)); "Low salary makes it hard to not look else where" ((in 31 reviews)); "Some managers have outdated styles (also getting better)." ((in 25 reviews))

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Graybar Customer Service Representative CSR reviews

2.8

9% would recommend to a friend

(33 total reviews)

Kathleen M. Mazzarella

5% approve of CEO

5% positive business outlook

Ratings by category

3.2

Work/Life balance

2.8

Compensation and benefits

2.4

Diversity & inclusion

2.3

Senior management

2.2

Culture & values

2.2

Career opportunities

Customer Service Representative (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

33 reviews

2.0

Sep 20, 2022

Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It's a job. You can put food on the table

Cons

It's not a career. I was given every excuse in the book. With my experience and background, I was recruited fast. Back in the day, this company was good. Not any more. Look into the lawsuits from former employees and that will tell a lot about the company.

5.0

Sep 7, 2022

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great people, with advancement opportunity

Cons

No cons to share, it was great.

Graybar Response

Thanks for leaving a review. We are happy to hear you enjoyed your time working with us!

3.0

Aug 23, 2022

Okay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly team members, company lunches

Cons

Mid level leadership, and lack of communication between departments

Graybar Response

Thanks for leaving a review. We agree, our employees are friendly; they are great! We do understand communication can be a struggle and are always looking for ways to improve. With a company structured like ours with many locations and different departments working on their own things but also towards the same goals, it can be difficult to find time to come together sometimes. But we must always remember we are all members of the same team, One Graybar, and it's critical to always keep lines of communication open and work together. If you have any suggestions on how we can do better at this, please share them on the NEXT platform or the next Feedback Survey.

Viewing 22 - 24 of 33 Reviews

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