Graybar Customer Service Representative CSR reviews

2.8

9% would recommend to a friend

(33 total reviews)
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Kathleen M. Mazzarella

5% approve of CEO

5% positive business outlook

Customer Service Representative (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

33 reviews
1.0
Mar 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Good retirement (if you can make it) Good teammates

Cons

Work life balance Lies Steals Outside sales can do no wrong Managers have no power and power trip

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Graybar Response
4y
We take these comments seriously and we strive to make sure everyone has a good experience and is treated fairly and appropriately at work. We would like to learn more about your experience and ask that you email us at reviewfeedback@graybar.com
1.0
Feb 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Employee owned, so the stock purchasing plan is plus for retirement

Cons

No remote options. Toxic work environment Management is oblivious to employee needs/requests Little to no training available (sink or swim) Old school mentality, not a progressive company Compensation is minimum, and raises usually range around 1% annually You will very much be treated like a number in this role. There is no personal connection between you and the workplace even though they boast "employee owned" "Employee owned" but get ready to get scolded from a pre-recorded meeting with the president if the numbers are low.

2.0
Nov 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Surrounded by genuine colleagues Employee Ownership

Cons

- Ever since the DVP retired a few years ago, District had been very toxic and harmful to branch morale. Hopefully the newest DVP actually listens and holds those accountable who are blatantly abusing their role. - Not pandemic friendly. Only specific titles were/are allowed to work remotely which has caused tension for those coming into the office everyday but yet have proven that productivity is just as well if not better at home - Mask policies are not policed due to not asking if employees are vaccinated putting all of us at risk - Employees who do minimal, mediocre work seem to be the ones getting promoted - Stock offering is a joke. CSRs have a hand in every order that comes through and the front line to the customer, yet the shares we are offered are pathetic - No raise for 15 months and now new hires are coming in making just under those who have been there several years

Viewing 28 - 30 of 33 Reviews

Glassdoor has 1,313 Graybar reviews submitted anonymously by Graybar employees. Read employee reviews and ratings on Glassdoor to decide if Graybar is right for you.