Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,210 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 45% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 138 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 127 reviews)); "Company moral and team is great." ((in 30 reviews)); "Great work life balance" ((in 29 reviews)); "Everyone is friendly" ((in 29 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 40 reviews)); "Data Science has a reputation for good managers." ((in 40 reviews)); "Saying training is poor is being generous." ((in 27 reviews)); "Upper management does not care." ((in 25 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,123 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Ratings by demographic groups

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Gusto has an employee rating of 3.1 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

3.0

Nov 16, 2022

Overall good if you’re good at sales

Small business inbound sales

Recommend

CEO approval

Business Outlook

Pros

Great benefits and pay. Company perks

Cons

Worked there for almost 2 years and never get prepared. Always felt like I was in the dark and confused about what was going on. I’ve never felt as incompetent as I have working there. Constant changes in policies, product, and prices, minimal collaboration with managers on how to improve your skills, if you don’t meet their quotas you will be pushed out of the company and they will tell you it’s a performance plan that is supposed to get you on track but it’s harsh standards and they reserve the right to still fire you at any point and then you wouldn’t get severance.

5.0

Nov 12, 2022

Good pay, benefits

Dedicated support

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay are great. Good culture.

Cons

None that I can immediately think of.

5.0

Nov 10, 2022

Best place I've ever worked

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Smart, empathetic, low ego, collaborative peers. A real engineering culture.

Cons

Frequent re-orgs and changing priorities.

Viewing 553 - 555 of 1,123 Reviews

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