Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,205 reviews left anonymously by employees. This rating has been stable over the past 12 months. 45% of employees would recommend working at Gusto to a friend and 45% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 136 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 125 reviews)); "My individual team is amazing" ((in 31 reviews)); "Everyone is friendly" ((in 28 reviews)); "Work from home, decent pay and benefits" ((in 23 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 37 reviews)); "4) Poor management" ((in 34 reviews)); "BAD training." ((in 27 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Ratings by demographic groups

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Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Mar 6, 2019

Phenomenal product filled with passionate people!

Recruiting

Recommend

CEO approval

Business Outlook

Pros

+ Amazing product. Gusto is needed in the market - we have an intuitive, easy to use product that is truly helping the lives of so many small businesses. When you can believe in your company and the product, it makes your passion for work so much more! + growing company means a lot of opportunity for career opportunities. I've had the opportunity to work within 2 different organizations and have had my team's full support for my career growth and progression. The timing made sense for me professionally as well as aligning with the business need. + Welcoming environment. Gusto is inviting, inclusive and welcoming to all Gusties. Coming to work every day to welcoming faces is just an added benefit of loving the job.

Cons

With growth comes a lot of change - which is not necessarily a negative thing! We have very open communication around what change is happening and people empowerers will explain the 'why' behind it.

5.0

Feb 21, 2019

Fast-growing, customer centric & still shoeless!

Recruiting

Recommend

CEO approval

Business Outlook

Pros

I've been a full time employee at Gusto for over 3 years. I love that I work at a company that is actually solving a meaningful problem for an underserved market. Gusto is a mission driven company and genuinely focuses on doing the right thing for our internal employees and our customers. What has kept me at Gusto? I get to work with talented people, working on a challenging problems, and have had incredible career growth along the way. I love that my day to day work has a high level of ambiguity, ownership, visibility, and impact . Even though we have grown quickly I feel like Gusto has stayed authentic to our values and maintained a consistent culture. For example, we are still a shoe-less office which might seem crazy given that we are over 850 employees. At the same time, I appreciate that we have kept the tradition alive because it aligns to our collaborative approach to work and "no egos" mentality. On a personal note, Gusto has been a sustainable long-term career fit for me because I have flexibility when it comes to taking time off and working from home when needed. We have "flexible PTO" and I typically take off, ~4 weeks/ year. When life happens and I can't make it into the office, my manager has always been understanding and supportive.

Cons

We've grown from 150 employees to over 850 employees in 3 years across two headquarter locations. Gusto is scaling quickly and with any scaling company there are growing pains. The specific growing pains that I have experienced is that our internal processes and tools are always catching up to match the size and stage of the business.

3.0

Feb 1, 2019

Good place to start Career. No Growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Great Culture -Everyone is friendly -Catered lunch -Great Benefits -Opportunity to learn fast and make an impact -Great team environment

Cons

-Some managers are unqualified -Pay is way below market depending on position -Little room for growth

Viewing 910 - 912 of 1,118 Reviews

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Gusto

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Phenomenal product filled with passionate people!

Fast-growing, customer centric & still shoeless!

Good place to start Career. No Growth

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