H&M reviews

3.5

61% would recommend to a friend

(17,391 total reviews)
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Daniel Erver

63% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,391 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

17K reviews
4.0
Nov 28, 2020
Recommend
CEO approval
Business Outlook

Pros

In the Chicago Loop Area, close to the trains / buses / taxis; received in-depth and proper training always, informative staff meetings & feedback sessions, quick to provide any info needed to be relayed to the whole office; most people & management were kind, respectful and friendly.

Cons

Once you were in a specialize department you were stuck there; you were blindly guided to advance within that department and without directly telling you so. Whenever trying to branch out of it, you were told: no, asked why & for qualifications within the company that you had already earned, informed you’re not ready, you were given tasks to improve oneself then when completed you were given a response as to why you couldn’t move up and provided another task to complete meanwhile. Vague in wording to prevent issues. Trainings, feedback sessions and assessments take 3 months to 2-3 years to complete before you reach your new promoted role. Team Managers changed every year (they were promoted). Sometimes there were favorites in the office that got to advance roles in short periods of time. More often there was Department Drama, due to some employees spreading gossip. Most store employees gave customer service employees attitude, sass or just plain rude.

1.0
Sep 10, 2020
Recommend
CEO approval
Business Outlook

Pros

- Employee discount - Pay is higher for retail work

Cons

- 0 actions taken from corporate to support employees. They are focused more on making sales and making sure loyalty % is high rather than ensuring the store is run SAFELY. - Doing the absolute BARE MINIMUM to make employees feel safe working during the pandemic (no max occupancy guidelines, little increased sanitization, and no additional support to ensure mask compliance) - During the phases to begin reopening we were forced to focus more on the marketing rather than the safety of the staff and customers - No additional pay raise for 2020 - Management was advised to "keep distance" from maskless customers; but still required to help them - District/Corporate unaware of state/county laws that were put in place to prevent Covid-19 spread

Viewing 79 - 81 of 17,391 Reviews

Glassdoor has 21,542 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.