H&R Block Associate Team Lead and CSR reviews

3.3

72% would recommend to a friend

(123 total reviews)

Curtis Campbell

Not enough data to show CEO approval

42% positive business outlook

Associate Team Lead and CSR employees have rated H&R Block with 3.3 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Associate Team Lead and CSR professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Associate Team Lead and CSR professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

123 reviews
5.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

I enjoyed working at H&R Block because the environment was so laid back and I was able to talk with customers as they waited on their appointment time.

Cons

This was a season position but would have loved to be there year round.

3.0
Nov 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Typically a fun team environment, interesting to work at the YYC Canadian headquarters and observe the many roles involved in corporate success.

Cons

CSR team was treated as entirely separate & not included in much of the company decisions/changes, even when they directly affected the workflow of CSR team members & the customers they directly communicated with.

Viewing 16 - 18 of 123 Reviews

Glassdoor has 8,692 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.