H&R Block Customer Seevice Representative reviews

3.7

71% would recommend to a friend

(147 total reviews)

Curtis Campbell

Not enough data to show CEO approval

55% positive business outlook

Customer Seevice Representative employees have rated H&R Block with 3.7 out of 5 stars, based on 147 company reviews on Glassdoor. This indicates that most Customer Seevice Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Seevice Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

147 reviews
3.0
Jul 14, 2014
Recommend
CEO approval
Business Outlook

Pros

The work to pay ratio was adequate. The call volume was high so it kept you bust during your shift. Lots of overtime opportunity .

Cons

Repetitive work is not my thing and I found that out while I worked in this position. Sitting for long hours and having to meet an exact time schedule.

5.0
Jun 17, 2014

Excellent.

Recommend
CEO approval
Business Outlook

Pros

I enjoy working with the public and assisting them with their tax returns.

Cons

Very busy at times and difficult to juggle the workload.

4.0
May 4, 2014

Great Company

Recommend
CEO approval
Business Outlook

Pros

I love meeting new people and also we get our taxes done for free. The company does great business and also looks out for their customers.This is the perfect seasonal position.

Cons

Rude and upset customers because of the outcome of the IRS

Viewing 133 - 135 of 147 Reviews

Glassdoor has 8,692 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.