Is H&R Block a good company to work for as a Multi-Unit Team Leader?

Multi-Unit Team Leader professionals working at H&R Block have rated their employer with 3.6 out of 5 stars in 80 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Multi-Unit Team Leader Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Multi-Unit Team Leader interview questions at H&R Block .

Does H&R Block pay Multi-Unit Team Leader employees well?

Multi-Unit Team Leader professionals rate their compensation and benefits at H&R Block with 2.6 out of 5 stars based on 80 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Multi-Unit Team Leader salaries at H&R Block.

How happy are Multi-Unit Team Leader professionals working at H&R Block?

67% of Multi-Unit Team Leader employees at H&R Block would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Multi-Unit Team Leader professionals have also rated H&R Block with a 3.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (683) , Tax Professional (442) , Tax Preparer (377) , Receptionist (274) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (152) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 447 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 445 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 417 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 204 reviews)); "Great coworkers and corporate kept you very in the know" ((in 202 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 873 reviews)); "Poor management and severely understaffed" ((in 256 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 250 reviews)); "salary is low; job is not stable" ((in 132 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 79 reviews))

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H&R Block

H&R Block Multi-Unit Team Leader reviews

3.6

67% would recommend to a friend

(80 total reviews)

Curtis Campbell

100% approve of CEO

57% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Senior management

3.3

Work/Life balance

3.2

Career opportunities

2.6

Compensation and benefits

Multi unit team leader employees have rated H&R Block with 3.6 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Multi unit team leader professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Multi unit team leader professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

80 reviews

2.0

Dec 13, 2025

It's what you make it

Multi-unit team leader

Recommend

CEO approval

Business Outlook

Pros

Great learning opportunities and that's about it

Cons

Low Pay, Long hours, Unreasonable expectations, Grumpy staff and Customers

H&R Block Response

6mo

Thank you for your review. We value all feedback on communication and work expectations, as we continue working to improve support for our teams and create a more positive experience

3.0

Nov 11, 2025

Retaliation Runs Deep

Multi unit manager

Recommend

CEO approval

Business Outlook

Pros

great until it is not

Cons

HR does not take accusations of retaliation seriously, they make it out to be the employees fault even with the receipts.

3.0

Oct 4, 2025

Not bad I guess

Multi-unit team leader

Recommend

CEO approval

Business Outlook

Pros

Always there if need extra income. Great place to start your tax career. Good place to learn and grow tax knowledge

Cons

Being a leader, you're expected to fill in for preparers. Since retention is so bad you have to basically be a preparer and leader at all times because there are massive coverage holes. Since it's salary, you don't get any comp outside of the set number of returns you can earn comp for. For my stores it was 46. So anything passed that is free labor basically. You can try to recruit but you do not get paid outside of tax season so your efforts will be unpaid. Tax prepares are super unpaid and end up attempting to steal each other's clients which grows a hostile environment. Since it takes a whole year to hire new preparers the tax preparers are basically untouchable when it comes to behavior. They can honestly say and do whatever they want and not get fired because coverage is so bad there's no one to replace them. So you as a leader have to accommodate trivial arguments and demands. You have three separate stores to worry about.

H&R Block Response

9mo

Thank you for sharing your experience in the Multi-Unit Team Leader role. We're happy to hear you valued the learning opportunities. We understand your concerns around staffing, compensation, and team dynamics, and we’ll continue working to improve support and structure for our field leaders.

Viewing 7 - 9 of 80 Reviews

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H&R Block Multi-Unit Team Leader reviews

Ratings by category

Ratings by demographic groups

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It's what you make it

Retaliation Runs Deep

Not bad I guess

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