Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 363 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 363 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 453 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 448 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 422 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 212 reviews)); "Great coworkers and corporate kept you very in the know" ((in 196 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 868 reviews)); "No benefits besides PTO and lack of full" ((in 245 reviews)); "Poor management and severely understaffed" ((in 245 reviews)); "salary is low; job is not stable" ((in 136 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 79 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(363 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

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Professional/Client Services employees have rated H&R Block with 3.8 out of 5 stars, based on 363 company reviews on Glassdoor. This indicates that most Professional/Client Services professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Professional/Client Services professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

363 reviews

3.0

Aug 7, 2012

Good working environment

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

The group of tax professionals were quite friendly, pleasant, and personable. The overall work environment was professional without being stuffy. Scheduling was very flexible.

Cons

The cost for services is very high - perhaps immorally so for those with little to no income. Also, the surcharges for refund anticipation loans were quite extravagant. HR Block is probably better than other payday lenders, but the whole industry is somewhat tainted. All employees preferred when the initial rush was over and more established clients who could afford the services began to arrive.

4.0

Jul 3, 2012

Great atmosphere

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Fun place to work, friendly co-workers, easy tasks to do.

Cons

Some of the returning (older) tax pros are a little set in their ways and expect newcomers to adjust to them.

5.0

Jun 1, 2012

Wonderful experience

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Very flexible around my class schedule. Very professional. Amazing office manager!

Cons

Corporate rules about certain things were a little silly. (i.e. No personal touches ANYWHERE in the office) Managers other than my own would sometimes change the schedule with very little notice or schedule me to work at offices I didn't work at or schedule me to work at 2 different offices during the same hours.

Viewing 343 - 345 of 363 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Peachtree Corners, GA

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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