H&R Block reviews

3.8

72% would recommend to a friend

(7,121 total reviews)

Curtis Campbell

72% approve of CEO

60% positive business outlook

H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

7K reviews
5.0
Aug 19, 2025

n/a

Recommend
CEO approval
Business Outlook

Pros

Extensive Experience: Over 800 million tax returns processed globally since 1955. Multiple Service Options: Offers DIY tax software, in-person filing, and hybrid solutions for flexibility. Strong Support: A+ rated customer service with live expert help and multiple contact channels. Security: Multi-layer protection including encryption and identity theft safeguards. Maximum Refund Guarantee: Promises to refund the difference if you find a larger refund elsewhere. Wide Physical Presence: 5,000+ office locations across the U.S. for face-to-face assistance.

Cons

Higher Cost: Typically 25–35% more expensive than budget competitors. Limited Free Tier: Only basic returns qualify, with significant restrictions. Extra Fees for In-Person Help: Face-to-face consultations often come with added costs. Performance Issues: Some users report slowdowns during peak tax season.

avatar
H&R Block Response
10mo
We appreciate your review and glad to hear you value the support, flexibility, and security we strive to provide. We also appreciate your feedback on pricing and performance, and we’ll continue working to improve accessibility and service quality for both associates and clients.
5.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Great training and internal support

Cons

compensation is low but it is reasonable.

3.0
Aug 16, 2025

Good Experience

Recommend
CEO approval
Business Outlook

Pros

Colleagues are very nice and helpful.

Cons

Their systems were not reliable and the working environment could be sometimes chaotic.

Viewing 6274 - 6276 of 7,121 Reviews

Glassdoor has 8,692 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.