Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 363 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 363 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 452 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 442 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 426 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 203 reviews)); "Great coworkers and corporate kept you very in the know" ((in 195 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 859 reviews)); "Poor management and severely understaffed" ((in 249 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 246 reviews)); "Low salary and the grow expectations are limited." ((in 128 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 80 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(363 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (363 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Professional/Client Services employees have rated H&R Block with 3.8 out of 5 stars, based on 363 company reviews on Glassdoor. This indicates that most Professional/Client Services professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Professional/Client Services professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

363 reviews

5.0

Apr 25, 2024

Convenient

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Although it’s seasonal the Franchise cares about their staff and is a great learning opportunity. I previously was a tax preparer which is also a great experience. You have the ability to set your hours.great for college at students or anyone who wants a little extra money.

Cons

There are no downsides in my opinion

3.0

Apr 22, 2024

Job friendly

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Get to work with people of all walk of life.

Cons

Can be stressful when there is a high volume of people

2.0

Apr 16, 2024

Good place to gain experience but that’s it.

Client service professional

Recommend

CEO approval

Business Outlook

Pros

- Gained experience doing Point Of Sale - Short commute - Getting to know clients

Cons

- I was told not to tell anyone asking about pricing about our exact pricing - Low pay - No benefits - Being expected to accommodate clients who demanded same day appointments/walk-ins - Being expected to do cold calling while handling clients in person and incoming calls at the same time - I was not fully trained in person on how to locate specific forms in the system which led to me being shamed by a Tax Pro who - System for cold calling was not updated regularly to reflect which clients came back to file

Viewing 61 - 63 of 363 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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H&R Block

H&R Block Client Service Professional reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Convenient

Job friendly

Good place to gain experience but that’s it.

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