It is my understanding that most offices do not pay as generously as mine did (though that may have just been what the branch owner told me so that I'd think I was really lucky to work at his office). One of the hardest things for me was dealing with a lot of low income people that were struggling financially and then having to offer them rapid refunds - which can be very expensive - just so that they can get their refund a week or two faster. Even though I explained to them that they could wait and not pay the additional fees, I still felt like the Block way (in regards to rapid refunds) was that if the customer didn't know better then that was their problem.