Is H&R Block a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at H&R Block have rated their employer with 3.7 out of 5 stars in 146 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at H&R Block .

Does H&R Block pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 146 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at H&R Block.

How happy are Customer Service (CSR) professionals working at H&R Block?

72% of Customer Service (CSR) employees at H&R Block would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated H&R Block with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (442) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (151) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 461 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 453 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 414 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 226 reviews)); "Great coworkers and corporate kept you very in the know" ((in 198 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 879 reviews)); "Poor management and severely understaffed" ((in 248 reviews)); "No benefits besides PTO and lack of full" ((in 243 reviews)); "Low salary and the grow expectations are limited." ((in 128 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

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H&R Block

H&R Block Customer Service (CSR) reviews

3.7

72% would recommend to a friend

(146 total reviews)

Curtis Campbell

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.1

Career opportunities

3.0

Senior management

2.9

Compensation and benefits

Customer Service (CSR) employees have rated H&R Block with 3.7 out of 5 stars, based on 146 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

146 reviews

5.0

Oct 22, 2015

csr

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I have good customer service skills, I love meeting new people and helping people in time of need. Interacting with customers being respectful and honest.

Cons

Having empathy... Life happen and circumstances come up but I still need to do my job and stick with my policy and procedure's.

5.0

Aug 11, 2015

Great organization to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great culture. Opportunities for advancement.

Cons

Seasonal employment. Not enough hours.

4.0

May 8, 2015

Good job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Clearly defined responsibilities, but freedom to do the job well in your own way. Very flexible with your schedule knowing it's seasonal work (for the tax season), and nicely upfront about the pros and cons of working the job (hours can rise and fall during peak and low periods during the 3.5 months they're open every year). Company delivered nice perks in the form of food treats to the different offices esp. as things got busier close to April 15th. You can have your taxes done for free by one of the tax pros in your office.

Cons

I wish the company did recycling, any at all.

Viewing 127 - 129 of 146 Reviews

Jobs at H&R Block

Seasonal, Lead Customer Service

Lead Client Relationship Professional - Expat

Seasonal, Operations Administrative Assistant (Part Time)

Operations Administrative Assistant

Seasonal, Operations Administrative Assistant (Part Time)

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