Pros
Understand that you are not salaried employees. Your hourly rate is a draw against commission. You get paid based on what you earn for the Company. This means we have control over our compensation.
I started four years ago, 2011 tax season for 2010 tax year returns. I received minimum wage the first year. Though I was entitled to commissions my second year, I did not produce sufficiently to earn them. The last two years, though, I "hustled" and last year I earned my Enrolled Agent designation. (The cost of which was reimbursed to me, by the way). This has made a great difference. I also divide my work between two company offices - the commute to my "day job" makes it difficult to get to my "home" office, but this two has worked in my favor.
Last year I earned commission, based on which my draw increased to a little over $15. This year I produced significantly more and expect my draw to be over $20 per hour. I think that's fair. I know it's common in this industry...work for a CPA and they'll expect you to produce also.
I would DEFINITELY recommend this place to a friend...if you want to work and "earn your keep" (and yes, that means going out to find your own clients...sales-though with all their advertising, this is NOT a burden here). If you want to sit around "collecting your paycheck", this is NOT the place for you.
Cons
I would like to see a higher commission rate. I'll be just over 23% this year and they "cap" at 27% for the largest returns (reduced from 30% in prior years). I've asked around to some CPA friends in my area, and they say 30-35% is more commom. But I must say (and I'm sure everyone reading this can attest) NO ONE advertises like HRB (think green bow tie!-) and that is EXTREMELY valuable.