Upfront Collections more important than a friendly check-in process in Managements mind.
Pros
Smaller hospital, friendly co-workers. note: my opinions here at NOT for Administration of the hospital. Opinions are for who is over Revenue Cycle.
Cons
Patient Access (Admitting) is under different umbrella and follows different payroll/procedures/rules from the rest of the hospital staff. The main focus is upfront collections and once you collect a certain amount, higher ups want more and more. It was never enough. More than 3 minutes late? That is a 1/2 of a point.... eventually can be terminated. Very strict rules, didn't feel I was treated as an adult. New leadership came and terminated 3 months before my 25th work anniversary. Unfair reasons. Get the patient thru as fast as you can and collect all of their money - takes away from the small town hospital friendly feel that the patients want and used to receive.