Is HGS a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at HGS have rated their employer with 2.2 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at HGS .

Does HGS pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at HGS with 3.1 out of 5 stars based on 56 anonymously submitted employee reviews. This is 6.7% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at HGS.

How happy are Customer Service Associate professionals working at HGS?

28% of Customer Service Associate employees at HGS would recommend their employer to a friend. This rating has decreased by 58% in the past 12 months. Customer Service Associate professionals have also rated HGS with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Friendly nature good environment better place to work" ((in 138 reviews)); "Work environment is good and friendly" ((in 135 reviews)); "Good people and teams mates." ((in 133 reviews)); "Good training is going on" ((in 102 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 98 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 459 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

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HGS

HGS Customer Service Associate reviews

2.2

28% would recommend to a friend

(56 total reviews)

Venkatesh Korla

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.3

Career opportunities

3.2

Senior management

3.1

Compensation and benefits

Customer Service Associate employees have rated HGS with 2.2 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. HGS is rated 43% below average by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

56 reviews

3.0

Mar 21, 2024

My point of view

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Because I are working from the comfort of Ur home

Cons

The pay is low compared to the work one does there.

HGS Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

1.0

Nov 8, 2023

Worst experience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work from home that's it

Cons

No work ethic, no training provided.

HGS Response

Hi! We are extremely sorry to hear about your unpleasant experience at HGS. We would like to learn more to make things better. Kindly write to us at Talk2us@teamhgs.com

3.0

Oct 27, 2023

Good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good helpful environment to work at.

Cons

They are best at what they do no cons,

HGS Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Viewing 10 - 12 of 56 Reviews

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HGS Customer Service Associate reviews

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