Item: HGS
Rating: 2
Author: Customer Service Associate

Question 1

Is HGS a good company to work for as a Customer Service Associate?

Accepted Answer

Customer Service Associate professionals working at HGS have rated their employer with 2.4 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at HGS.

Question 2

Does HGS pay Customer Service Associate employees well?

Accepted Answer

Customer Service Associate professionals rate their compensation and benefits at HGS with 3.0 out of 5 stars based on 56 anonymously submitted employee reviews. This is 3.4% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at HGS.

Question 3

How happy are Customer Service Associate professionals working at HGS?

Accepted Answer

28% of Customer Service Associate employees at HGS would recommend their employer to a friend. This rating has decreased by 58% in the past 12 months. Customer Service Associate professionals have also rated HGS with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at HGS?

Accepted Answer

Customer Service Representative (683), CRO (312), Customer Service Representative (CSR) (164), Team Leader (111), Process Consultant (77), Customer Service Advisor (63), Customer Relationship Officer (60), Customer Service Associate (59), Customer Service (58), Software Engineer (54), Process Associate (53), Associate (51), Senior Process Consultant (47), Assistant Manager (43), Brand Advocate (41)

Question 5

What are the pros of working at HGS according to real employee reviews?

Accepted Answer

"Good work environment and comfortable" ((in 134 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 129 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 123 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "Good working environment and encouraging" ((in 101 reviews))

Question 6

What are the cons of working at HGS according to real employee reviews?

Accepted Answer

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 216 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

HGS

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not recommended to ppl with good %and talent

Training atmosphere is not professional level

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