Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 212 reviews)); "Friendly nature good environment better place to work" ((in 137 reviews)); "Good people and teams mates." ((in 129 reviews)); "Work environment is good and friendly" ((in 125 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 215 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Nov 22, 2020

uncooperative

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great schedule, flexible schedule, nice people

Cons

Lost job due to communication issues/ poor training

HGS Response

5y

Thank you for taking the time to offer your feedback. We are focused on offering the very best support to our employees. As you mention, we are very proud of our inclusivity, which typifies our global organization. Your feedback will help us to highlight and discuss ways we can work on employee concerns. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.

3.0

Nov 19, 2020

WFH - Paid Training - Equipment Provided

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, Paid Training and they provide you with equipment. The trainers and mentors at HGS are really good people who really seem to care.

Cons

Pay rate is low ($11.00). Considering the ridiculous amount of information you need to learn during training in order to do your job once your on your own. Even though you have mentors you can reach out to over Skype and they guide you through the calls... It's still stressful because they just expect too much for not enough money. There's also so much that is not automated that you have to go hunting around for in the different programs etc. all the while when you have an upset Aetna Medicare member on the phone waiting for you to assist them within 3-5 minutes.... HGS has many jobs that I'm sure are great... But working for HGS specifically as an "Aetna Medicare Member services Representative" is too much for too little. Perhaps try going straight to Aetna and you'd get paid A LOT more for the same exact position.

3.0

Nov 17, 2020

It's been an adventure.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

They had a few good benefits.

Cons

They had no flexibility with hours.

HGS Response

5y

Thank you for taking the time to offer your feedback. We are focused on offering the very best support to our employees. Schedules are one of our most difficult things to manage for both our clients and our employees. We explain this in detail during our in-depth interview and pre-boarding process. Your feedback will help us to highlight and discuss ways we can work on employee concerns. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS USA.

Viewing 307 - 309 of 5,009 Reviews

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HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

uncooperative

WFH - Paid Training - Equipment Provided

It's been an adventure.

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