Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 212 reviews)); "Friendly nature good environment better place to work" ((in 137 reviews)); "Good people and teams mates." ((in 129 reviews)); "Work environment is good and friendly" ((in 125 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 215 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Oct 29, 2020

Lead a team of about 15

Team leader

Recommend

CEO approval

Business Outlook

Pros

Fun, activities, get involved with agents and site

Cons

Low pay long hours, depends on operations manager

HGS Response

5y

Thank you for taking the time to write a review. It is always nice to hear from our former and current employees about the positive experiences they have with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We are super proud of our team members who represent HGS and our clients every day in an exemplary manner. We want our people to learn and grow together. Thank you for sharing your talents with HGS USA.

5.0

Oct 24, 2020

CSR

Cvs

Recommend

CEO approval

Business Outlook

Pros

Schedule is not conducive for me.

Cons

Pay is not good at all

HGS Response

5y

Thank you for taking the time to write a review. We understand that the Contact Center Industry is not for everyone. We are happy to take constructive criticism but very proud of the way we have been able to support our essential business clients through this extremely difficult time while keeping everyone safe and employed. We do understand our schedules can sometimes be challenging and your feedback helps us to highlight and discuss ways we can work on employee concerns. We pride ourselves on our culture, training, and employee career development and it is disappointing to hear your comments. Please connect with us at talk2us@teamhgs.com to further our conversation directly. Thanks again and take care.

1.0

Oct 22, 2020

Run far, run fast

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None I can think of

Cons

Worst job I've ever had.

HGS Response

5y

Thank you for your candid feedback. In today's employment landscape, we are proud to offer full-time, safe, work from home positions coupled with excellent health benefits, and paid training. We appreciate your feedback and encourage you to reach out to talk2us@teamhgs.com if you would like to further our conversation directly.

Viewing 310 - 312 of 5,009 Reviews

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HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Lead a team of about 15

CSR

Run far, run fast

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