Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

53% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and comfortable" ((in 134 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 129 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 123 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "Good working environment and encouraging" ((in 101 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 216 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

53% would recommend to a friend

(475 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

475 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Dec 8, 2020

A very lucrative environment for your professionals who want to make a difference.

Director, client services

Recommend

CEO approval

Business Outlook

Pros

Provides great opportunities, Excellent senior leadership

Cons

The compensation is lower than the market

HGS Response

5y

Thanks for your comments. They help others understand the good and not-so-good with companies and roles within the call center industry. As you mention, we offer stable full-time positions and ultimately we work for our long-standing clients in many industries to help them with their customer service requirements. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being a part of Team HGS.

1.0

Dec 5, 2020

Horrible

Pharmacy technician

Recommend

CEO approval

Business Outlook

Pros

Good pay to start with

Cons

Laid off due to covid

HGS Response

5y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

4.0

Nov 30, 2020

First company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

i like the environment and the work is managable

Cons

salary is not quite competitive

HGS Response

5y

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best :)

Viewing 316 - 318 of 475 Reviews

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Jobs at HGS

Pracovník úklidu na odpolední směny Plzeň

Plzeň

·

CZK 150 - CZK 150 /hr

(Employer provided)

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Pracovník(ce) Úklidu v Plzni se služebním autem

Plzeň

·

CZK 25K - CZK 25K /mo

Personalista ka se zaměřením na nábor

Kladno

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Skladník – Vzv mzda až 40 000 Kč

Kladno

·

CZK 40K - CZK 40K /mo

(Employer provided)

View job

HGS

HGS reviews

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Reviews by job title

Reviews about "Compensation"

A very lucrative environment for your professionals who want to make a difference.

Horrible

First company

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