Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 212 reviews)); "Friendly nature good environment better place to work" ((in 137 reviews)); "Good people and teams mates." ((in 129 reviews)); "Work environment is good and friendly" ((in 125 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 215 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Oct 9, 2020

Great experience

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Pay benefits coworkers place environment

Cons

Training provider schedules no overtime

HGS Response

5y

Thanks for your feedback. They help others understand the good and not-so with companies and roles within the call center industry. As you mention, we offer stable full-time positions and ultimately we work for our long-standing clients in many industries to help them with their customer service requirements. Schedules are one of our most difficult things to manage for both our clients and our employees. We explain this in detail during our in-depth interview and pre-boarding process. We are also proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being a part of Team HGS.

2.0

Oct 6, 2020

Not worth the time

Social media advocate

Recommend

CEO approval

Business Outlook

Pros

Biweekly pay Not very many Pros to me

Cons

The work environment is not professional

HGS Response

5y

Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com.

4.0

Oct 5, 2020

Decent job depending on the account

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

Work from home opportunities, fun contests and company swag when we worked in the office

Cons

Underpaid compared to CSRs from other companies, can be some drama in the workplace (but where is there not drama?)

HGS Response

5y

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We are super proud of our team members who represent HGS and our clients every day in an exemplary manner. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS USA.

Viewing 316 - 318 of 5,009 Reviews

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Great experience

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Decent job depending on the account

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