Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 209 reviews)); "It’s flexible people are friendly and helpful" ((in 140 reviews)); "Work environment is good and friendly" ((in 132 reviews)); "very good environment and everything is good" ((in 127 reviews)); "Good training / very short though" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 435 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

Aug 5, 2024

none

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

my friends are the ones keeping me

Cons

low salary rate, and low baller

HGS Response

1y

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

5.0

Aug 5, 2024

User friendly

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

User friendly and Excellent experience. Easy to navigate Very specific info

Cons

Nothing it will be great if contact details available

HGS Response

1y

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

1.0

Aug 3, 2024

Hire-Fire Culture | Toxic Top Level Management

Client services manager

Recommend

CEO approval

Business Outlook

Pros

Only a few clients are good names Its a part of Hinduja Group Work life balance (if you don't get US clients)

Cons

No proper clients No team strength and complete pressure is on just 1-2 people who actually work HR is weak and can never be of help for junior level Client Servicing is the most toxic department to be in because of the current leadership there. Never join this department Top level keeps zero transparency, makes decisions based on only 2-3 leadership people's judgement, extremely unfair to other employees and they have a zero tolerance hire-fire culture, while they claim to be otherwise

HGS Response

1y

Hello! Your feedback is highly valued. Our goal is to enhance various aspects of our company, and we would be grateful if you could provide us with additional information. You can reach out to us at talk2us@teamhgs.com to share more details. Thank you for your input.

Viewing 322 - 324 of 5,009 Reviews

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Jobs at HGS

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SAC Planning Consultant

HGS

HGS reviews

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none

User friendly

Hire-Fire Culture | Toxic Top Level Management

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