Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 212 reviews)); "Friendly nature good environment better place to work" ((in 137 reviews)); "Good people and teams mates." ((in 129 reviews)); "Work environment is good and friendly" ((in 125 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 215 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Sep 10, 2020

n/A

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good work schedule and starter job

Cons

Bad pay and no organization

HGS Response

5y

Hi, thank you for sharing your valuable feedback. We understand that the Call Center Industry is not for everyone, but our employees are very dedicated, and valuable members of our team. Our Work@Home program has been growing and evolving with our clients over the past 2 years and we are very proud of these difficult times that we can offer this flexibility to our employees to keep everyone gainfully and safely employed. Our interview process gives our applicants a 360 view into training/scheduling and how a disciplined full-time role from home operates. Our training and onboarding programs have won numerous accolades from our clients and in the industry and we are disappointed with your comments, but we will pass along to our Ops Team to assist in going forward. All feedback is read and helps us to continue to develop and improve as an employer and community partner. Thank you for your time with HGS, and good luck for the future.

1.0

Aug 26, 2020

Horrible

Pharmacy technician cpht

Recommend

CEO approval

Business Outlook

Pros

Nothing at all .. horrible place to work

Cons

Everything is wrong with this job!

HGS Response

5y

Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com

4.0

Aug 19, 2020

Good workplace

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is a really easy job if you pay attention in training

Cons

They are really strict on schedules

HGS Response

5y

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)

Viewing 325 - 327 of 5,009 Reviews

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