Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 209 reviews)); "It’s flexible people are friendly and helpful" ((in 140 reviews)); "Work environment is good and friendly" ((in 132 reviews)); "very good environment and everything is good" ((in 127 reviews)); "Good training / very short though" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 435 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

4.0

Aug 12, 2020

work ethics

Customer representative

Recommend

CEO approval

Business Outlook

Pros

Nice environment, paid sick days and vacation leave.

Cons

Low pay rate. Low pay rate Low pay rate Low pay rate And low pay rate

HGS Response

5y

Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us at talk2us@teamhgs.com with any further comments or suggestions you wish to share.

3.0

Jul 23, 2020

Unprofessional management

Claim benefit specialist

Recommend

CEO approval

Business Outlook

Pros

Flex schedule, holiday pay. Pto

Cons

Bad management, lots of work for the amount of time given

HGS Response

5y

Thank you for taking the time to write a review and share your feedback. We appreciate the constructive criticism and we are sorry that your HGS experience did not meet your expectations. We are focused on offering the very best support to our employees and take your feedback seriously; it will help us improve the HGS experience for all of our employees. We would like to continue this conversation with you from a local site level. Please connect with us at talk2us@teamhgs.com so we can further address your comments.

2.0

Jul 23, 2020

Company has potential if they act on employee feedback

Team lead

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules and great HR Team!

Cons

Poor company culture, overworked and not receptive to feedback

HGS Response

5y

Thank you for taking the time to share your feedback about your time with HGS. We truly believe that our employees are our greatest asset and we are always looking at ways to help our team develop, learn, and grow; your feedback helps us accomplish this goal. If you would like to continue this conversation, please connect with us at talk2us@teamhgs.com so that we can further address your comments.

Viewing 328 - 330 of 5,009 Reviews

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work ethics

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Company has potential if they act on employee feedback

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