Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"if you want exp iin call centre work here... people are great they offer food too lol" ((in 134 reviews)); "Work environment is good and friendly" ((in 132 reviews)); "No work pressure and good environment" ((in 120 reviews)); "Good training and very supportive for career development" ((in 109 reviews)); "Good working environment and encouraging" ((in 94 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 446 reviews)); "Poor management and will not appreciate hard work" ((in 218 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 204 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 28 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Jul 17, 2024

Customer Service Salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work environment and management

Cons

There's no cons so far,

HGS Response

1y

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

3.0

Jul 16, 2024

Senior claims analyst

Recommend

CEO approval

Business Outlook

Pros

Safety for women, good work atmosphere

Cons

No cons as of now

HGS Response

1y

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

5.0

Jul 12, 2024

Friendly work environment and caring management staff

Customer service team manager

Recommend

CEO approval

Business Outlook

Pros

I and my team have been TUPE transferred from another company. The news were delivered with a very short notice and unexpectedly. There were a lot of negative emotions, anxiety and fear of unknown. The management team at HGS was extremely understanding, supportive and responsive to queries post transfer. Everyone was so helpful with introducing us to HGS systems and processes with no intention to apply any pressure for meeting deadlines. They helped with a lot of issues we were facing at the old company. For me personally, the negative experience has turned into a positive one only thanks to HGS.

Cons

It didn't affect me but salaries for agents and TMs are quite low.

HGS Response

1y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Viewing 340 - 342 of 5,009 Reviews

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Customer Service Salary

Senior claims analyst

Friendly work environment and caring management staff

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