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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,009 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      3.0
      Dec 11, 2019

      HGS Provides Advancement Opportunities to Place on Your Resume and Setbacks to Learn From

      Trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you show up to work and perform your best, advancement opportunities will become available approximately six months. You establish great working relationships and friendships with your peers. For trainers - a great pro is meeting new hire agents on a constant basis.

      Cons

      At times, there are those who will get caught up with negativity on the job. In training - it's not enough for trainers to just interact with clients and teach the material to the agents. Recently, trainers have to take calls on top of adding more required paperwork without increase in pay while Team Leaders do not take calls.

      avatar
      HGS Response
      6y
      Thank you for sharing your feedback. It is always nice to hear from our current and former employees about the experiences they are having or have had with us. We are focused on offering the very best support to our employees. As with everything there is always room for improvement, and we will definitely share your comments. Thank you for sharing your talents with HGS USA.
      2.0
      Aug 13, 2019

      An Ok job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      can basically call off whenever you want with minimal consequence

      Cons

      employees can basically call off whenever they want with little to no consequence leaving others to pick up the slack. Management is BS and cares very little about their employees. $9 - $11 /hr is barely enough to live off and imo isn't acceptale for the type of calls you deal with here. The stress will eventually get to you, just took me 3 years to get SICK of it and find something that will made me happy/ not wanting to pull my hair out.

      avatar
      HGS Response
      6y
      Thank you for taking the time to offer your feedback. We are sorry that the Contact Center industry and your HGS experience did not meet your expectations. We are focused on offering the very best support to our employees and take your feedback seriously; it will help us to improve the HGS experience for all of our employees. We would like to continue this conversation with you from a local site level. Please connect with us at talk2us@teamhgs.com so we can further address your comments.
      1.0
      Jul 10, 2019

      Favoritism

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      40 Hours, 1 1 1 1 1

      Cons

      Favoritism is key, hard workers are treated unfairly. Upper management sees their own management as a number, I can just imagine what they think about their CSRs. This company is good to start but it is a third party being ran from India, so American values are out the door. You are not treated as a person.

      avatar
      HGS Response
      6y
      We are sorry to hear about your HGS experience. We are focused on offering the very best support to our employees. At the same time, we take your feedback seriously and we would like to discuss your views further so that we may be able to address the issues that you raise. Please email me at talk2us@teamhgs.com to further the two-way conversation.
      Viewing 343 - 345 of 5,009 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,270 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.