Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 209 reviews)); "It’s flexible people are friendly and helpful" ((in 140 reviews)); "Work environment is good and friendly" ((in 132 reviews)); "very good environment and everything is good" ((in 127 reviews)); "Good training / very short though" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 435 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Jul 7, 2019

Work at home

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full time hours and shift bids

Cons

Technical issues hard to resolve with company when work at home

HGS Response

7y

Hi, thank you for sharing your valuable feedback. We truly believe that our employees are our greatest asset, and we are always looking at ways to help our team to develop, learn and grow. We would like to continue this conversation with you to help us improve, and for this reason your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.

2.0

Jul 6, 2019

Do yourself a favor - don't work here.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some good people work here because they have no other choice and are squandering their talents.

Cons

Low pay, inflexible schedule, works their employees literally to death, unforgiving rules even for those with extenuating circumstances.

HGS Response

7y

We are sorry to hear about your HGS experience. We are focused on offering the very best support to our employees. At the same time, we take your feedback seriously and we would like to discuss your views further so that we may be able to address the issues that you raise. Please email me at talk2us@teamhgs.com to further the two-way conversation.

4.0

Jun 28, 2019

Good

Csr2

Recommend

CEO approval

Business Outlook

Pros

Stable Employer and Good Training

Cons

Schedules and approved time off.

HGS Response

7y

Thanks for your review! Your feedback is valuable to us. I'd love to hear more about your experience to understand how we can make things better here. Please write to me at talk2us@teamhgs.com.

Viewing 346 - 348 of 5,009 Reviews

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Jobs at HGS

Senior Analyst Global WFM

QA Engineer - Automation 1

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SAC Planning Consultant

HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work at home

Do yourself a favor - don't work here.

Good

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