Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"if you want exp iin call centre work here... people are great they offer food too lol" ((in 134 reviews)); "Work environment is good and friendly" ((in 132 reviews)); "No work pressure and good environment" ((in 120 reviews)); "Good training and very supportive for career development" ((in 109 reviews)); "Good working environment and encouraging" ((in 94 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 446 reviews)); "Poor management and will not appreciate hard work" ((in 218 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 204 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 28 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,009 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

2.0

Apr 15, 2019

It was okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people were nice to work with.

Cons

Thought I was going to be doing a more technically skilled computer job, but found out I was just a password reseter for Prudential's website. Customers were frustrating most of the time.

HGS Response

7y

Thank you for sharing your review. Glad to hear that you enjoyed the environment at HGS. At the same time we understand your concern and would like to learn more on this to make things better for our employees. Please write to us at Talk2us@teamhgs.com to further the two way conversation.

2.0

Apr 14, 2019

Not a career .

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people you work with are generly great!

Cons

The company seems to be changing policies constantly.

HGS Response

7y

Thank you for sharing your review. Glad to hear that you enjoyed the environment at HGS. At the same time we understand your concern and would like to learn more on this to make things better for our employees. Please write to us at Talk2us@teamhgs.com to further the two way conversation.

2.0

Apr 13, 2019

leadership is not employee friendly

Management

Recommend

CEO approval

Business Outlook

Pros

collaborative work environment, hard working

Cons

new president from Sitel drove out talented long term employees in the US

HGS Response

7y

Hi, thanks for your review. Your feedback is valuable to us. I'd love to hear more about your experience to understand how we can make things better here. Please write to me at Talk2us@teamhgs.com.

Viewing 355 - 357 of 5,009 Reviews

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Jobs at HGS

Senior Analyst Global WFM

QA Engineer - Automation 1

SAC Planning Consultant

Telangana

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HGS

HGS reviews

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Reviews by job title

It was okay

Not a career .

leadership is not employee friendly

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