Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

53% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good people and teams mates." ((in 135 reviews)); "very good environment and everything is good" ((in 128 reviews)); "Work environment is good and friendly" ((in 127 reviews)); "good working environment and work satisfaction" ((in 105 reviews)); "Good training is going on" ((in 102 reviews))

What are the cons of working at HGS according to real employee reviews?

"Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "No salary hike or very less hike" ((in 29 reviews)); "Poor communication internally" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

53% would recommend to a friend

(474 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

474 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Nov 16, 2017

Customer Service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You can promoted easily, pay increase every six months , fun to work at

Cons

not much training , needs better training

HGS Response

8y

Hi, thank you for your review. We appreciate your valuable feedback. Inputs from people like you will help in making HGS a better place to grow. Please help us in understanding your concern better by writing to us at Talk2us@teamhgs.com.

4.0

Oct 16, 2017

My first BPO experience

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

Luckily, I was in a day shift acct. during my time way back 2008. The team leaders, QA, managers were very approachable and it had this fun working atmosphere. They also provide a very good HMO program, I got 120k coverage per sickness and my husband and son are my dependents with 80k coverage per sickness. When the account closed, I was offered to either transfer to another acct. with the same position with a higher pay or resign with a generous offer of back pay (salary per month X years of service plus unused SL&VL with pro-rated 13month pay, and the client also gave us an additional back pay).

Cons

They don't have any day shift accounts.

HGS Response

8y

Hi, thank you for your review. We are pleased to hear that you had a nice experience at HGS. At the same time, we value your feedback and we try our best to address the concern to make things better. We hope to see you again soon at HGS:) You may write to us at Talk2us@teamhgs.com

2.0

Aug 19, 2017

US Healthcare

Healthcare

Recommend

CEO approval

Business Outlook

Pros

Good organization to start with. Good salary for starters.

Cons

High partiality. Casteism, no appropriate hike procedure.

HGS Response

8y

Hi, we feel sorry for your unpleasant experience at HGS. We certainly do not want any of our employees to feel undervalued. We understand your concern and would like to discuss more on this, to make things better for all our employees. Kindly leave a note to us at Talk2us@teamhgs.com.

Viewing 394 - 396 of 474 Reviews

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Jobs at HGS

MNC COMPANY IS HIRING -DAY SHIFT

India

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Process Consultant - German Language

Reconciliation - Team Leader - Operations

Karnataka

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Customer Service

My first BPO experience

US Healthcare

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