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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,012 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      2.0
      Jun 7, 2016

      Controlled

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a decent pay. The training was interesting. My coworkers were for the most part pleasant.

      Cons

      They ended up changing and getting rid of a lot of the benefits they were raving about. They were not clear on a lot of the things they asked you to agree to. It was incredibly stressful. Customers were king and we had to do whatever it took to keep them happy. We were essentially scapegoats so management didnt have to deal with it. There is no value to the employees. Majority of recruits will end up leaving before 90 days.

      2.0
      May 11, 2016

      Operations Assistant

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people I work with.

      Cons

      pay, location, working conditions and like a revolving door.

      2.0
      Apr 26, 2016

      HGS Customer Service Rep

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training class was great, the trainer was full of energy and really knowledgeable. There's multiple accounts to work in but mine provided dinners and t-shirts for everyone to show the appreciation for their representatives.

      Cons

      I was told numerous things in the beginning that turned out not to be true, including the schedule and advancement opportunities. Each account is different and I just happened to be assigned one with a really crappy work schedule. I was told that representatives could work from home once they moved up, and was lead to believe it would happen quickly but later found out it would take years to get to that position. Pay was really crappy, too.

      Viewing 421 - 423 of 5,012 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.