HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)
avatar

Venkatesh Korla

71% approve of CEO

52% positive business outlook

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
3.0
Apr 25, 2016

It's about who you know

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As a whole, it was initially a great place to work at. You were set up with benefits, and offered life insurance whether it was for part- or full-time position. Also, if you were in school, HGS offered tuition reimbursement programs for students/willing to work around your schedule. The base pay was wonderful; there was always an opportunity for bonuses (if assigned to a commission-based account).

Cons

You pretty much didn't have time for yourself. Training was limited, and getting help for how to work different tools and programs depended more on who was willing to help vs. who was walking the floor. When I worked for HGS, I was a peer trainer for my account (having new recruits shadow me during calls), but didn't get the opportunity for promotions. The same new recruits that I helped train essentially became my bosses. This was due to them having a better sales track record than others--so they had better rapport with supervisors in comparison to those who provided better customer service overall. In this case, it was this catalyst provided that caused the account owners to pull out of HGS in 2013. However, it is the same story that continues in other accounts associated with HGS.

4.0
Apr 11, 2016

Quality Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good atmosphere, my manager helps us anyway I can. I have learned a lot

Cons

could provide better pay.

1.0
Apr 5, 2016
Recommend
CEO approval
Business Outlook

Pros

job till you find something else quickly

Cons

Not paid for bathroom breaks. They say it’s because it’s an Indian based company $9.15 per hour Low to no raises. Lucky to work 40 hours a week since you’re being outsourced to Mexico. Slow computers Slow in updating information which will get you fired Always late on bonus and paychecks They change your schedule so you maybe late and it’s your fault They call it coaching however when you’re fired it’s a write-up and decline your unemployment They lie that you was written up twice however you’ve been written up once that you know Coaching / Write-up you can’t put in your rebuttal They can only write you up, you can’t write them up They’ve admitted to cut the hours to where you can’t function financially and have to look elsewhere to avoid unemployment. Irate customer automatically your fault If someone had a dog with flees they bring them in, they don’t send them home or do anything about the fleas. Seriously not joking Chairs that you sit in are always broken. They claim they take them out of commission however they just move them to the other side of the building High turnover rate and high firing. Example 90% of your class will leave quickly. 8 Managers in a year have been fired First you're a free member of ZIPCAR then once you're fired they cancel your membership I'm just going to stop from here. If you still don't get it then good luck.

Viewing 424 - 426 of 5,012 Reviews

Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.