Question 1

Does HGS pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

Question 2

How satisfied are employees working at HGS?

Accepted Answer

53% of HGS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

Question 3

What are the top reviewed jobs at HGS?

Accepted Answer

Customer Service Representative (683), CRO (312), Customer Service Representative (CSR) (164), Team Leader (111), Process Consultant (77), Customer Service Advisor (63), Customer Relationship Officer (60), Customer Service Associate (59), Customer Service (58), Software Engineer (54), Process Associate (53), Associate (51), Senior Process Consultant (47), Assistant Manager (43), Brand Advocate (41)

Question 4

What are the pros of working at HGS according to real employee reviews?

Accepted Answer

"Good work environment and comfortable" ((in 134 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 129 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 123 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "Good working environment and encouraging" ((in 101 reviews))

Question 5

What are the cons of working at HGS according to real employee reviews?

Accepted Answer

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 216 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

Question 6

What are employees saying about HGS layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

Question 7

What are the top reviewed HGS locations?

Accepted Answer

Peoria, El Paso, Saint Louis, Jacksonville, Chicago, Atlanta, Austin, Waterloo, Roswell, New York, Louisville, Dallas, Creve Coeur, Warrenville, Jamaica, Houston, Texas City, San Angelo, Greenfield, Ontario, Tampa, Jersey City, Plainsboro, Princeton, Trenton, Farmington, Kingston, Lisle, Naperville, East Peoria

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Sales Support Coordinator

CSR

IT was ok but it can be really unprofessional at times and the pay is not the best.

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