Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (59) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Remote work and work from home" ((in 203 reviews)); "Work environment is good and friendly" ((in 138 reviews)); "very good environment and everything is good" ((in 135 reviews)); "It’s flexible people are friendly and helpful" ((in 128 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 106 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 442 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 28 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,011 total reviews)

Venkatesh Korla

71% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Jan 31, 2018

This is not a job for everyone.

Customer relations

Recommend

CEO approval

Business Outlook

Pros

Friendly and helpful coworkers, every so often make someone happy

Cons

Unsupportive management that doesn't keep their word and inconsistent schedules

HGS Response

8y

Hi, thank you for your valuable feedback. We want to learn more and make things better for our employees.! We request you email us at talk2us@teamhgs.com.

3.0

Jan 29, 2018

HGS Post Office Campaign Tech support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Subway, Tesco and Gregg's just outside plus a decent cantine in the building. Great colleagues, good shift length. Option for overtime upto 2x rate. Decent holidays. Interesting job, sometimes quite funny and enjoyable.

Cons

365 days a year (yes that includes Christmas). Wage is a bit low for tech support for tenured staff. Too many managers don't know what they are doing bit don't get me wrong there are great mangers too. High staff turnover

HGS Response

8y

Hi, thank you for sharing your review. Glad to see that you are enjoying many aspects at HGS. At the same time we appreciate your valuable feedback. We would like to discuss them further and definitely see how we can make things better. Please write to us at Talk2us@teamhgs.com

4.0

Jan 28, 2018

My Experience

Team leader

Recommend

CEO approval

Business Outlook

Pros

Easy Interview Process Training Transport Facilty Joining Goid for freshman

Cons

Salary Shifts Slow Growth Appraisals Employee Engagement Poor Senior Management

HGS Response

8y

Hi, thank you for sharing your review. We appreciate your employment at HGS. At the same time your feedback concerns us. We would like to discuss more on the issues you mentioned in your post. Kindly leave a note to us at Talk2us@teamhgs.com

Viewing 4528 - 4530 of 5,011 Reviews

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