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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,012 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      51% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Mar 22, 2017

      An average company to work at

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary as compared to other companies

      Cons

      Long working hours No recognisation , promotion takes long time

      avatar
      HGS Response
      8y
      Hi, thank you for your review. Appreciate your valuable feedback . We would like to get more insight into your concerns. Please write to us at Talk2us@teamhgs.com, so that we can discuss further and make things better.
      2.0
      Mar 16, 2017

      What Happened to Call Centres? They Used to be Flexible...

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Lengthy, indepth training (nice easy paycheque if you just need some extra $) -Decent pay, slightly above minimum -Good benefits -Bonus pay for clean attendance (yeah that's a sign this goes downhill) -Nice coworkers

      Cons

      -They need to offer a bonus for attendance... what does that tell you? -Not flexible on hours. At all. Already got a job? Got a kid? Other responsibilities? Don't bother applying. -No consideration for stress of the job, they don't care if you're left in tears by your last caller, you'd better take another one right away. -Lots of pressure to make sales but there's no sales training. They won't fire you or anything, but the extra pressure is not appreciated at all. -This particular location has no windows to the outdoors. Really, really stifling. -You're not assigned a desk so you can't add your own personality to it. -Calls are usually back to back. Which might sound good, but has the potential to really slow the day down.

      avatar
      HGS Response
      8y
      Hi, thanks for your review! Glad that you had an opportunity to work with some great people at HGS. That said, your feedback is valuable to us. We would love to hear more about your experience and see how we can make things better. Please email us at Talk2us@teamhgs.com
      5.0
      Mar 16, 2017

      FEEDBACK

      Customer relationship officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      very good working enviroment nice friendly staff and managers

      Cons

      no cons all people are good and good management

      avatar
      HGS Response
      8y
      Wow:)..thanks for your feedback. We are glad to hear that you had an amazing experience at HGS!! People like you have helped in creating a wonderful work environment. We wish you All the Best and have a bright future!!
      Viewing 4567 - 4569 of 5,012 Reviews
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      Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.