Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 204 reviews)); "Work environment is good and friendly" ((in 134 reviews)); "It’s flexible people are friendly and helpful" ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 132 reviews)); "Good training and very supportive for career development" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 223 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 208 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)

Venkatesh Korla

71% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Feb 25, 2017

Line Trainer

Line trainer

Recommend

CEO approval

Business Outlook

Pros

- 14th month Pay - leaves and healthcard for dependents can be converted to cash every quarter

Cons

- chaotic management - delayed pay of incentives - slow processing of COE requests and other documents - untimely payment of benefits such as SSS, Philhealth and Pag-ibig (though they deduct it out of our salary every month. - slow salary increase - no sit-down session with your boss regarding your Annual Performance Review. You will just be shocked that your scores that your boss rated you for did not meet the standard score. - extremely low salary - unfair pay for everyone hired externally for the same position. One trainer had a salary of 38k, the other 36k, another 30k, one trainer I know who was a 6 Sigma brown belter got only 27k. We were all hired with less than 6 mos difference.

HGS Response

8y

Hi,thank you for feedback. While we like to consider ourselves competitive with wages in our respective markets, at the same time we would like to learn regarding your feedback on remuneration to understand how we can improve as an organisation. Please write to us at talk2us@teamhgs.com.

1.0

Feb 22, 2017

Such a worst company i have ever seen

Cro-auditor

Recommend

CEO approval

Business Outlook

Pros

They are just damaging the future of young ones if anybody join there comany they not provide documents after resignation they always told it we can apply for this after 60 days

Cons

THAY ARE NOT GIVING F&F

HGS Response

8y

Hi, thanks for your review. We are sorry to hear that you had such an unpleasant work experience at HGS. We would like to discuss more on your concern to make things better.. Please drop us a mail at Talk2us@teamhgs.com.

4.0

Feb 21, 2017

Operations Manager

Team manager

Recommend

CEO approval

Business Outlook

Pros

HGS is a great corporate company to work for. It is quite a laid back environment though there is a great work ethics. They do focus on the work values which are GQ SPICE and applies these values in the work. Opportunity to travel within the different sites and meet clients.

Cons

Though there is a structure in the organisation, ideas from other members are not always taken and applied or tested. Any idea is a good idea unless proven wrong. Any implementations brings food for thought in the organisation for the betterment of each project. Personal growth of each individual should be tracked online so a true picture of the Personal performance Review can be viewed by the internal Recruitment and other department.

HGS Response

8y

Hi, thank you for sharing your feedback. We are pleased to hear that you find HGS a great company to work for.At the same time, we appreciate your valuable feedback and will see how we can make things better for our employees.Kindly leave a note to us at Talk2us@tamhgs.com.

Viewing 4579 - 4581 of 5,012 Reviews

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HGS

HGS reviews

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Line Trainer

Such a worst company i have ever seen

Operations Manager

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