Inflexible, horrible morale, penalized for being a responsible employee.
Pros
You a paycheck, it's a forty hour work week, they hire anyone with a pulse, the people I worked with, some of the managers are great. I loved my manager.
Cons
Liking what you do, but hating the company you do it for. Some of the managers are horrible and impersonal. I knew a girl who worked there for 7 months before she met her manager. Their insurance sucks. They don't care if you get sick, they don't honor a doctor's note if you happen to go get one. As an employee who understands what working in a call center entails, since I have been in call centers the majority of my working career, I understand the importance of attendance. I understand that it it critical to realtime management, that people show up to work. Why on EARTH would you implement an attendance policy where an employee who has PTO, can call in an hour before their shift, and not get penalized for it, when an employee with no PTO schedules a day off IN ADVANCE and gets penalized bc they have no PTO!?!?! The people who put this in place, clearly lack the skills to think ahead. Works great for me though, I had been there over a year, I built up tons of vacation time, and never scheduled a day off. I took off, called in late, left early, whenever I felt like it. As long as I called an hour before my shift, and I had the pto to cover, I was fine. That was the DUMBEST attendance policy in a call center I have ever experienced. The rules of "no paper" are ridiculous. This includes no books, no personal items at all. Don't surf the Internet when there's 20 minutes between calls. Dont have a snack at your desk, we aren't paying you for a personal potty break either, you best time that to your break and lunch. Oh, you have a new schedule? That you worked hard for, and earned a good spot on the shift bid? Guess what, lol just kidding, we're going to change your hours to whatever the heck we want, whenever we want, because when you applied it said "any hours" so it doesn't matter what you bid on in that shift bid, we're going to do what we want. I have never hated working in a place as much as I have hated working here.
