Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 209 reviews)); "It’s flexible people are friendly and helpful" ((in 140 reviews)); "Work environment is good and friendly" ((in 132 reviews)); "very good environment and everything is good" ((in 127 reviews)); "Good training / very short though" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 435 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

3.0

Apr 18, 2017

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good selection process but not pretty salary.if anyone willing to do job under 15k without more knowledge then this is best

Cons

The complete bpo job in the big city.with such low salary.not worth it for desired engineers who studied big courses four around four years.

HGS Response

8y

Hi, thank you for your review. At HGS, we ensure to provide the industry standard remuneration. However we understand your concern and value the feedback, Kindly leave a note to us at Talk2us@teamhgs.com

1.0

Apr 18, 2017

Worst BPO experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Clearing the interview is very easy if you know someone from HGS

Cons

Unprofessional HRs Bad quality of processes followed. Company never tries to keep the workforce happy. They just want the work to be done Not much employee benefits. They can terminate your employment for the lamest reason you can come across. The HR is well trained to handle terminations, but not to handle employee morale.

HGS Response

8y

Hi, we hear you and would like to apologize. It is sad to hear that you had such an unpleasant experience at HGS. That is not ideal. As a company, the morale of our employees is of utmost importance to us. Please drop us a note at Talk2us@teamhgs.com, as we'd like to know more, to make things better.

4.0

Apr 17, 2017

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good Learning and developmental trainings

Cons

Less salary and the pay should be increased

HGS Response

8y

Hi, thank you for sharing your review. At HGS we believe in providing equal opportunities for learning and development for all our employees, and we are glad that you see the value in it as well! We also aim at providing industry standard remuneration. However, your feedback concerns us. Kindly leave a note to us at Talk2us@teamhgs.com.

Viewing 4729 - 4731 of 5,009 Reviews

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