Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 201 reviews)); "Work environment is good and friendly" ((in 133 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 129 reviews)); "very good environment and everything is good" ((in 126 reviews)); "Good training and very supportive for career development" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is less and not good" ((in 459 reviews)); "Poor management and will not appreciate hard work" ((in 217 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 88 reviews)); "Long hours but others everything else is good" ((in 29 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Mar 30, 2024

Quite good experience

Human resources

Recommend

CEO approval

Business Outlook

Pros

Gain experience and knowledge from the seniors

Cons

Work environment not so good

HGS Response

2y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

4.0

Mar 28, 2024

Work From Home

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Don’t have any work pressure

Cons

Needs to work weekends and low pay

HGS Response

2y

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

1.0

Mar 28, 2024

Mental Depletion. Non existent support

Cs representative

Recommend

CEO approval

Business Outlook

Pros

WFH. That is all. No other good reason to take this type of job. Might be good if you're not an agent. I mean if you have an operational role. Agents get the worst treatment/experience

Cons

Mental Depletion. Zero support. Everyone is chasing their tails. One support agent has a different knowledge and access to something yet another support agent thinks something else and can only do so much. They move you between managers like a lottery ticket. I don't even know who my manager is right now. IT IS ABSOLUTELY A SALES POSITION. They'll sugarcoat it in the interview and if you don't sell, you'll get booted. 30 seconds after call work should be a crime in saner climes. Your KPIs are so illogical. Almost all performance-based KPIs are things beyond your control. How is it my fault that a customer called back within 7 days of speaking to me? What if they forgot to ask something? I could go on and on and no, I will not email you at talk2us@hgs yada yada.

HGS Response

2y

Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.

Viewing 472 - 474 of 5,012 Reviews

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HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Quite good experience

Work From Home

Mental Depletion. Non existent support

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