HGS reviews

Employees are super immature. Management nit picks. The work makes you miserable. Its very repetitive and exhausting. Floor support talks down to the csr's instead of helping them. Team Leaders gossip and laugh loudly throughout the day yet talk down to people who are conversating with their podmate.

I think TLs have to big a work load and don't have enough time to meet all of the important team needs. Everything gets put on the back burner. However, given the high turn-over and knowing that an employee can flee at a moment's notice, they probably aren't very motivated to help out and give you what you need to do your job better. The starting pay sucks, but it's par for the course in this industry. Problem = too many stupid customers (many many calls) + very competitive markets (very low service fees). Next to no advancement opportunities if you really care about helping people. Again, part of the customer service business, ironically.