Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,007 total reviews)
      avatar

      Venkatesh Korla

      69% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      1.0
      Jul 27, 2014

      Bad training

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wage for bilingual is good. People were friendly. The incentives are good. (Air miles program) I also met some nice people in my training class.

      Cons

      Long interview process. Bad Training hours (230pm-1130pm) Training is out of date! Trainer was all over the map jumping from one thing to another and back. Lots of distractions from team leaders who should be working on the floor. They would just randomly walk in the room. Trainer would walk out if room often.

      3.0
      Jul 22, 2014

      Stressful in Belleville

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, my co-workers were fantastic. I had great agents and co-workers. The atmosphere in the begining was full of excitement and fun.

      Cons

      The cart was put before the horse in Belleville and the site ramped up without the direction of an onsite Site Director and Operations Manager. Got to big to quick.

      2.0
      Jul 16, 2014

      good

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      good atmosphere, location and activities

      Cons

      capture service level, customer satisfaction, wow calls, improving knowledge of handling customers

      Viewing 4927 - 4929 of 5,007 Reviews
      Related searches: HGS jobs | HGS salaries | HGS benefits | HGS interviews
      ReviewsHGS reviews

      Glassdoor has 5,268 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.