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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,012 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      51% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Nov 5, 2015

      I would never in my life recommend this job to anyone

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Doesn't require a large skillset to apply. Extremely flexible to suit your needs. Bonuses are awarded for passing calls. Different projects run throughout the company so redundancy is minimal.

      Cons

      £7 p/h is too small considering the amount of work you do for some campaigns e.g. Pearson, UKVI etc.. You will only be earning higher if you speak another language and work unsociable hours e.g. 12am-7am. The bonuses are tough to hit, almost like you must be a perfect human being on the phone to successfully pass a call. Disorganisation is what the company should consider if they rename it. Never in my life have I seen such a large management be so disorganised with everything. Information doesn't flow properly in the company. From one level of board to another, miscommunication occurs frequently. Very high turnover.

      3.0
      Oct 29, 2015

      Standard Call Centre Experience

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The scheduling is flexible, benefits are comprehensive and offer a fair amount of coverage, and the atmosphere at the site is nice.

      Cons

      Basically what you'd expect from a call centre: dealing with irate customers and not receiving the most support from management, etc. It seems like they try to push employees out the door after a period of time.

      Viewing 511 - 513 of 5,012 Reviews
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      Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.