HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)
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Venkatesh Korla

71% approve of CEO

51% positive business outlook

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
4.0
Jul 11, 2011
Recommend
CEO approval
Business Outlook

Pros

Work environment, people and culture. Employee freindly HR policies

Cons

Your earnings are limited as the annual hike is not much, this leads to people leaving or looking for jobs after the hike is announced.

1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing they even got our pay wrong for months

Cons

What is the best part of working at the company? Not what I expected. I was very excited when I got this job I never knew it would be like this. Bad training the Quality expect can drive your mental health up the roof. You miss one part of the script and it is a fail. All the hard work that you do on that call is a waste of time. I spoke to VAS HMRC staff and they said they never did this and that it does seems lile torture and If they had to do that they would just leave. So why are hgs staff made to do this unbearable thing? Also we had our pay wrong everytime we were paid below the min wage for 4 months till one of the managers realised. Over all just feels like I wasted my time. What is the most stressful part about working at the company? Getting paid wrong Bad training Watching talented agents leave Low morale Quality Bad management not organised In the end I decided to quit I seen amazing taleneted staff leave and was replaced by new people in a blink of an eye. No job security Even if you are the best and miss a silly line in the script you will get fired

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HGS Response
2mo
Thank you for sharing your feedback. We regret to hear about your experience and will share your concerns with the relevant teams for review. For further support, please reach out to Talk2us@hgs.com.
1.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing. I only survived because of my team mates.

Cons

Disgusting pantry, they don't care about their employees, HR is also pathetic, everything is incompetent.

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HGS Response
3mo
Thank you for your feedback. We’re sorry to hear about your experience and take your concerns seriously. Please feel free to share more with us at talk2us@hgs.com.
Viewing 514 - 516 of 5,012 Reviews

Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.