Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (59) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work environment is good and friendly" ((in 135 reviews)); "very good environment and everything is good" ((in 132 reviews)); "Good people and teams mates." ((in 131 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 100 reviews)); "Good training is going on" ((in 99 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 443 reviews)); "Poor management and will not appreciate hard work" ((in 213 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 206 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)

Venkatesh Korla

71% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Aug 3, 2024

Hire-Fire Culture | Toxic Top Level Management

Client services manager

Recommend

CEO approval

Business Outlook

Pros

Only a few clients are good names Its a part of Hinduja Group Work life balance (if you don't get US clients)

Cons

No proper clients No team strength and complete pressure is on just 1-2 people who actually work HR is weak and can never be of help for junior level Client Servicing is the most toxic department to be in because of the current leadership there. Never join this department Top level keeps zero transparency, makes decisions based on only 2-3 leadership people's judgement, extremely unfair to other employees and they have a zero tolerance hire-fire culture, while they claim to be otherwise

HGS Response

1y

Hello! Your feedback is highly valued. Our goal is to enhance various aspects of our company, and we would be grateful if you could provide us with additional information. You can reach out to us at talk2us@teamhgs.com to share more details. Thank you for your input.

1.0

Jul 22, 2024

Hectic Culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They provide Cab facility for employees

Cons

Hectic work culture. No Emergency leaves. TL will pick you up from your home if you are absent for even a day like a sick day if taken.

HGS Response

1y

Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.

1.0

Feb 15, 2024

Not all that good.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, and benefits.

Cons

No wage increases, low wages, brutal team leaders.

HGS Response

2y

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

Viewing 583 - 585 of 5,012 Reviews

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Ratings by category

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Reviews by job title

Hire-Fire Culture | Toxic Top Level Management

Hectic Culture

Not all that good.

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