Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training is going on" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 461 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Nov 28, 2025

Good

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good Environment, Good Company, Nothing i think very bad about it.

Cons

Nothing i think very bad about it.

HGS Response

6mo

Thank you for your review and for being a part of HGS! We’re glad to hear you’re enjoying the environment and culture. Your feedback means a lot to us. Wishing you continued growth and success with HGS!

3.0

Nov 20, 2025

A job for life's wandering minstrels

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote working so could wfh (+1 star)

Cons

outsourced role so below average for stability ; be prepared for your role to change, to be moved onto another contract or to go back into the job market - just as you're getting to grips with the role you're in. (-3 stars)

HGS Response

6mo

Thank you for sharing your feedback. We’re glad you appreciated the support and the flexibility. We understand the challenges and appreciate your honest insights. For any further concerns, you can reach us at Talk2Us@teamhgs.com.

1.0

Nov 20, 2025

Pathetic work culture

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Good pay and that’s it.

Cons

Everything is wrong here in this company

HGS Response

6mo

Thank you for your feedback. We’re sorry your experience at HGS. You can share any concerns with us at Talk2Us@teamhgs.com.

Viewing 58 - 60 of 5,007 Reviews

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Jobs at HGS

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Trainee Process Consultant

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