Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 205 reviews)); "Good work environment and flexible" ((in 135 reviews)); "Good people and teams mates." ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training is going on" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 461 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

Nov 14, 2025

If you are desperate go for it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They pay health benefits As per HR "Well at least it's above minimum wage"

Cons

Forced to sign a contract once a year that says you agree they can fire you without cause. Is that even legal? Made to sign policies that say they do not allow bullying or creating a hostile work environment. That does not extend to the team leads who are supposed to be support. They can be rude, dismissive and try to shame you in the group chat for asking a question without any retribution. Reporting the abuse makes zero difference. The pay is the pay. Whether you've worked there 15 years or started yesterday everyone makes the same. There is no raise based on experience or contribution. There is no xmas bonus.

HGS Response

7mo

Thank you for your feedback. We’re sorry to hear your experience at HGS. The issues you mentioned are important, and we will look into them. If you’d like to share details, please email us at Talk2Us@teamhgs.com

2.0

Nov 6, 2025

small company

Partner alliance manager

Recommend

CEO approval

Business Outlook

Pros

The people are nice, and collaborative.

Cons

Leadership is less than desirable.

HGS Response

7mo

Thank you for your feedback. We’re happy you found the team nice and collaborative. If you’d like to share more details, please contact us at Talk2Us@teamhgs.com

2.0

Oct 29, 2025

Poor management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to get employed at the company.

Cons

Teamleads don't vouch for you. Very rude at times.

HGS Response

7mo

Thank you for sharing your feedback. We’re glad to know you found the hiring process smooth. We’re sorry to hear about your experience and appreciate you bringing it to our attention. Please reach out to us at Talk2Us@teamhgs.com so we can better understand and address your concerns.

Viewing 61 - 63 of 5,007 Reviews

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Jobs at HGS

MNC COMPANY IS HIRING -DAY SHIFT

Trainee Process Consultant

Karnataka

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HGS

HGS reviews

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If you are desperate go for it

small company

Poor management

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