Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 201 reviews)); "It’s flexible people are friendly and helpful" ((in 130 reviews)); "Friendly nature good environment better place to work" ((in 130 reviews)); "Good work environment and flexible" ((in 124 reviews)); "Good training is going on" ((in 102 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 463 reviews)); "Poor management and will not appreciate hard work" ((in 222 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 29 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,011 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Nov 5, 2023

Can do way better

Brand advocate

Recommend

CEO approval

Business Outlook

Pros

Decent people, non toxic environment

Cons

Pay vs workload does not coincide

HGS Response

2y

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

3.0

Oct 30, 2023

work life balance

Customer relations associate

Recommend

CEO approval

Business Outlook

Pros

it's good that agents have the opportunity to work from home

Cons

none so far, but depends on the long run

HGS Response

2y

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

1.0

Oct 30, 2023

Poor place to work unless desperate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Always paid on time. That is now the only good thing.

Cons

Extremely poor work/life balance. No prospect of raises...ever...despite what you are told in interview. Poor support system newly implemented. No more direct supervision or coaching. Lack of adequate time for training, especially for anyone that does not speak/read English as a first language. Extremely poor scheduling/not consistent shifts. Deliberately incorrect metrics used. Harassing pop-ups during work day.

HGS Response

2y

Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.

Viewing 631 - 633 of 5,011 Reviews

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Jobs at HGS

Process Consultant - German Language

MNC COMPANY IS HIRING -DAY SHIFT

India

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Senior Analyst Global WFM

Karnataka

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HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Can do way better

work life balance

Poor place to work unless desperate

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