Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 201 reviews)); "It’s flexible people are friendly and helpful" ((in 130 reviews)); "Friendly nature good environment better place to work" ((in 130 reviews)); "Good work environment and flexible" ((in 124 reviews)); "Good training is going on" ((in 102 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 463 reviews)); "Poor management and will not appreciate hard work" ((in 222 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 29 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,011 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Apr 26, 2021

Paid less money for doing the same work as colleagues.

Customs and trade advisor

Recommend

CEO approval

Business Outlook

Pros

Flexible home working Friendly staff Low workload

Cons

Tier 1 agents are upskilled to Tier 2 and are not paid the same salary as agents who were taken on as Tier 2 (22-25k). They are instead not offered a salary review and are asked to do the same quality and amount of work for 18k.

HGS Response

5y

Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com

4.0

Apr 22, 2021

Goood

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very Nice place to work in Hgs

Cons

Management is very good but some politics

HGS Response

5y

Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com

4.0

Mar 2, 2021

Good work life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work life balanced, get opportunity to work with multiple clients

Cons

There is no cons as of now

Viewing 652 - 654 of 5,011 Reviews

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Jobs at HGS

Process Consultant - German Language

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India

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Senior Analyst Global WFM

Karnataka

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HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Paid less money for doing the same work as colleagues.

Goood

Good work life balance

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