Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home is good" ((in 201 reviews)); "It’s flexible people are friendly and helpful" ((in 130 reviews)); "Friendly nature good environment better place to work" ((in 130 reviews)); "Good work environment and flexible" ((in 124 reviews)); "Good training is going on" ((in 102 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 463 reviews)); "Poor management and will not appreciate hard work" ((in 222 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 29 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,011 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Feb 18, 2021

Not recommended

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home, nice location

Cons

Low salary, impolite supervisors, team leaders are not polite, toxic environment

HGS Response

5y

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

3.0

Feb 4, 2021

Good Work Environment, Lower than Industry Standard Pay

Tech support agent

Recommend

CEO approval

Business Outlook

Pros

HGS is filled with people that want to help you grow. It has a good working environment where people respond quickly to requests work is done quickly.

Cons

Significantly lower than industry-standard starting wage. Sasktel pays over $20/hour starting wage and Transcom pays over $15/hour. If HGS wonders why employees churn with them more than they want that is likely the reason as that is really the only con HGS has compared to any other call center operation.

HGS Response

5y

Hi, thank you for sharing your positive feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We have an Employee Satisfaction Survey every year to hear valuable opinions that will enable us to assess our efforts required to drive the highest work standards. Your feedback will help us to highlight and discuss ways we can work on employee concerns. HGS Canada is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS Canada.

3.0

Jan 11, 2021

All depends on you

Team manager

Recommend

CEO approval

Business Outlook

Pros

Great people Good opportunity if you want to progress Salaried at good pay for no experience Pre covid good canteen Incentives

Cons

No management training Shocking outsourced IT firm Terrible support from management Not the company but management are sexist Favouritism Unwillingness to change for the better All about KPI's not supporting the managers Overtime is rarely paid in the correct month WFH no support for mental health Done nothing to assist those with covid

HGS Response

5y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Viewing 655 - 657 of 5,011 Reviews

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Not recommended

Good Work Environment, Lower than Industry Standard Pay

All depends on you

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